Frequently Asked Questions

Start with the rider's height, experience and the type of riding they want to do. If you're comparing bikes, contact Blue Groove with those details and we'll help narrow down the options before you order.

Yes. BMX sizing is not just about age. Rider height, current bike, experience and riding style all matter. Send us the rider's details and we can help work out a sensible starting point.

Contact us with the exact product, size or colour you're chasing. We'll let you know whether it can be sourced and what the current options are.

If your order is being collected, wait for confirmation that it is ready before making the trip. For shipped orders, tracking or dispatch information will be sent once the order is on its way.

If local pickup is available for the items in your cart, Shopify will show it as an option at checkout. If you need to confirm pickup before ordering, contact us.

Available delivery destinations and methods are shown at checkout for your address. For the current shipping terms and exclusions, see our Shipping Policy.

Shipping depends on the items in the order and the delivery destination. Add your items and address at checkout for the applicable rate, and see our Shipping Policy for current details.

Delivery time varies by destination, carrier and the items ordered. Once an order is dispatched, use the tracking information provided for the best estimate. Current shipping terms are in our Shipping Policy.

Packaging and freight arrangements can vary with the bike and destination. The available shipping option will be shown at checkout. If you need to confirm how a particular bike will be sent, contact us before ordering.

Return and exchange eligibility depends on the item and its condition. Please read our current Refund Policy and contact us before sending anything back.

Contact us before using or installing the item. We'll help determine the available options under the current Refund Policy.

Contact us as soon as possible with your order details and photos of the item and packaging where relevant. We'll review what happened and advise the next step.

No appointment is required for a Safety Check, Silver Service or Gold Service. Purchase the service online, then bring the bike to Blue Groove during opening hours and we'll confirm turnaround at drop-off. For other workshop jobs, contact Blue Groove first so we can discuss the work; those services are paid in store. See the Workshop page for current pricing and details.

Yes. Blue Groove's BMX workshop covers common race and freestyle servicing, repairs and component work. If the job is unusual, contact us first and we'll confirm whether we can help.

Listed Workshop prices are labour unless stated otherwise. Replacement parts and additional work are extra where required and will be confirmed before proceeding.

Possibly. Send us the details of the bike and the work you need. We'll confirm whether it is something the Workshop can take on.

Turnaround depends on the job, parts availability and current Workshop workload. For prepaid services, turnaround is confirmed when you drop the bike off. For other work, we'll give you a useful indication once the job has been scoped.

Yes. Send us the bike make, model and year if known, the current component details and the part you're considering. Photos can also help. We'll help check compatibility before you order where possible.

We can help plan BMX builds, check component compatibility and scope the Workshop work required. Contact us with the frame or bike, the parts you already have and what you're trying to achieve.

Yes, the Workshop offers installation for a range of common BMX components. Check the Workshop page for listed labour pricing or contact us for a specific job.

Often, yes, provided the parts are suitable and compatible with the bike. Contact the Workshop first so the job can be checked before you bring everything in.

Stylecat Coaching offers sessions for different rider levels depending on the venue. The current level options are shown on the Stylecat Coaching page.

Current venues, session options and booking buttons are kept up to date on the Stylecat Coaching page.

Each Stylecat Coaching session runs for one hour.

Choose the venue and rider level on the Stylecat Coaching page, then use the relevant booking button.

Bring the rider's BMX, their normal riding safety gear and water. Make sure the bike is in safe working order before the session. If you're unsure about anything specific, contact us before attending.