Refund policy

What can be returned?

Products that are new & unused, which show no signs of wear to either the product itself or the packaging.

All returns may be subject to a 10% re stock / administration fee

 

What can NOT be returned?

No returns after 90 days from the date of purchase

Any parts that have been installed or bikes that have been ridden.

Clothing which has been worn

Shoes, footwear & socks cant be returned.

Custom-built wheels , custom built bikes 

Items which are over 90 days from date of purchase

 

When do items need to be returned by?

Items must be returned within 90 days of purchase 

 

Where do items need to be returned to?

All returns must be sent to:

The Blue Groove Bmx 

45 Bellwood street Darra 4076

 

 

How do I return items?

To return an item first get in contact on thebluegroovebmx@gmail.com or Call the shop 0406303209 before sending anything we can then help with the process.

Once this is done the we can arrange further the postage arrangement whether covered as faulty or simple swap.

Items must be packaged securely and well protected. Items that are damaged in transit back to us will not be exchanged. 

Please ensure clear details with customer name and reference number cleary labelled on items.

Packaging materials?

All returned items must be in new, unused condition with all original parts & packaging intact. No exceptions.

 

Will I be charged for returns?

All returns may be subject to a 10% re-stocking & handling fee.

All returns are offered as in-store credit only with no refunds for change of mind.

If you have ordered an incorrect size or item, or simply changed your mind, then you are responsible for all return shipping costs.

If Blue Groove BMX has supplied an incorrect or faulty item then we will cover all return shipping costs.

 

What next?

Once the returned item is received we will dispatch replacement, issue credit or follow up in any other way to resolve the issue for you.

 

In store return option?

We also accept mail order returns instore. To do this start the returns process as per usual and we can arrange a time for you to drop in!

 

Do you offer refunds?

We do not issue refunds unless goods supplied are faulty or not the items you ordered.

All returns are offered as in-store credit only.