Refund policy

Blue Groove BMX Returns Policy

What can be returned?

Items may be returned if they are:

• New and unused.
• In their original condition.
• Free from signs of wear, installation or use.
• Returned with all original parts, accessories and packaging intact.

Eligible returns must be made within 90 days of the purchase date.

Returns may be subject to a 10% restocking and administration fee.

What cannot be returned?

We cannot accept returns for:

• Items returned more than 90 days after purchase.
• Parts that have been installed or fitted.
• Bikes that have been ridden.
• Clothing that has been worn.
• Shoes, footwear or socks that have been worn or used.
• Custom-built wheels.
• Custom-built bikes.
• Products that are damaged, incomplete or no longer in their original condition.

How long do I have to return an item?

Eligible items must be returned within 90 days of the original purchase date.

How do I start a return?

Before sending or bringing an item back, please contact Blue Groove BMX so we can confirm the return and assist with the process.

Email: thebluegroovebmx@gmail.com
Phone: 0406 303 209

Depending on the reason for the return, we will provide instructions for returning the item and confirm whether return shipping is the customer's responsibility or will be covered by Blue Groove BMX.

Please do not send items back before contacting us.

Where do returns need to be sent?

Approved returns can be sent to:

Blue Groove BMX
45 Bellwood Street
Darra QLD 4076
Australia

Please include your name and order number or reference number with the returned item so we can identify and process your return.

How should returned items be packaged?

Returned items must be securely packaged and adequately protected during transit.

All original parts, accessories and packaging must be included.

Blue Groove BMX may be unable to accept a return if the item is damaged during return transit because it was not adequately packaged.

Will I be charged for a return?

Eligible returns may be subject to a 10% restocking and handling fee.

For change-of-mind returns, including ordering the incorrect size or item:

• The customer is responsible for return shipping costs.
• Approved returns are provided as store credit rather than a cash refund.

If Blue Groove BMX has supplied an incorrect or faulty item, Blue Groove BMX will cover the reasonable return shipping costs and arrange the appropriate resolution.

Can I return an online order in store?

Yes. Online orders may be returned directly to our Darra store once the return has been approved.

Please contact us first so we can confirm the return and arrange the next step.

What happens after my return is received?

Once your returned item has been received and inspected, Blue Groove BMX will confirm the outcome of the return.

Depending on the circumstances, we may:

• Arrange a replacement.
• Provide store credit.
• Arrange another appropriate resolution for an incorrect or faulty item.

Do you offer refunds?

For change-of-mind returns, Blue Groove BMX provides store credit rather than a cash refund.

Where an item is faulty, incorrect or otherwise covered by your rights under Australian Consumer Law, we will provide the remedy required by law.